Due to the perishable nature of living plants, we only accept returns of the vessels, with the damaged plant removed.

1. Healthy Plant Guarantee

We guarantee that your plant will arrive healthy and free of pests.

• Damaged on Arrival: If your plant arrives dead or damaged, please email us at hello@bylonia.com within 48 hours of delivery. 
• Required Evidence: To process a claim, you must include your order number and clear photos of:
  
  The damaged plant.
  The shipping box (if damaged).
  
• Resolution: We will issue a replacement plant or a store credit.
• Exclusions: Minor cosmetic damage (e.g., a single bruised leaf) that does not affect the plant's long-term health is not covered. We are not responsible for damage caused by packages left outside in extreme weather for extended periods after delivery.
• Returns: Vessels, tools, and non-living accessories may be returned within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition that you received them.
• Return Shipping: Customers are responsible for return shipping costs.
• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

2. Non-Returnable Items

• Gift cards.
• Sale items (marked as "Final Sale").
• Plants that have been repotted or altered by the customer.

3. Cancellations

If you need to cancel an order, please contact us immediately.

• Before Dispatch: Full refund.
• After Dispatch: Once the courier has picked up the package, we cannot cancel or recall the order.